For hospitality · Boutique hotels · Resorts · Premium vacation rentals
AI concierge in 100+ languages · 24/7 operationsYour $1,200/night booking inquiry arrived at 11pm in French. By morning the guest booked the resort next door.
Boutique hotels and premium operators are stuck between OTAs that take 25% of every booking and chatbots that only answer in English. We rebuild your guest service with AI: a concierge that never sleeps, captures direct bookings, and organizes the behind-the-scenes work, in 100+ languages. The whole thing runs on a system you own.
What's actually breaking
Five places revenue leaks in a boutique hotel.
- 01
20-40% of serious inquiries arrive between 9pm and 7am. Most never get a response.
Your international guests live in different time zones. The inquiry that arrived from Paris at 11pm Cancun time is gone by 9am. The competitor that responded in 30 seconds — in French, with rate, with availability — booked the stay.
- 02
OTAs (Booking, Expedia, Airbnb) take 18-25% of every booking. Direct booking is the lever.
Each OTA commission is a tax on your revenue that exists only because the guest can't easily book direct from your site. An assistant that turns an inquiry into a confirmed, paid direct booking in 90 seconds gives you back 5-12% of total revenue.
- 03
Your concierge answers 80% routine questions that should never reach a person.
Restaurant hours, spa availability, transfer pickup times, dietary options, beach equipment — repetitive questions that eat up your concierge's whole day and leave no time for the special requests that actually justify your premium positioning.
- 04
Not serving guests in their own language closes the door on the premium market.
Wealthy European and Asian travelers expect to be served in their own language. When you only serve in English, the buyer who could afford the $2,500/night villa rules you out from the first message — they don't see why they should accept worse service than they get at home.
- 05
Reviews go unanswered for 48-72 hours. Each unanswered review costs future bookings.
TripAdvisor and Google rank hotels partly on how fast and how often you respond. The hotel that answers a critical review in 2 hours signals a solid operation. The one that takes 3 days signals understaffing. That signal multiplies across the hundreds of guests who research before they book.
How we ship it
Three levels. Same system, same team, same quality.
Start with a paid audit, put a 24/7 multilingual concierge live that captures direct bookings, or rebuild your entire guest service. At every level, the system is yours when we hand it over and it serves guests in 100+ languages from day one.
T1 · Audit
We pinpoint where AI gives you the most results in your guest service.
A 5-day audit across direct booking, concierge, OTA dependency, multilingual service, review response, and the work behind the front desk. A 47-point review. The roadmap is yours.
$5,000 USD
5 business days · roadmap delivered
T2 · Implementation
We put a 24/7 concierge live that serves in any language and captures direct bookings.
A conversational assistant connected to your booking system (PMS), your payments, and your guest database. Captures direct bookings 24/7 in 100+ languages, answers routine concierge questions, and hands your team only the 10% that truly needs a person — with full context ready. Live in 4-8 weeks.
From $5,000 setup + $3,000/mo
4-8 weeks to production
T3 · Ecosystem
We rebuild your entire guest service, from inquiry to check-out.
A complete system: direct-booking assistant, in-property concierge, automatic review response, behind-the-scenes organization, and revenue-per-room reporting. All your systems connected and working as one. Optional: a results-based model, you pay based on what you cut in OTA commissions.
From $25,000 setup + $5,000/mo
8-12 weeks · optional results-based model
Engineering proof
This is the system already running in hospitality today.
Multilingual conversational assistant put live in 3 days.
For a boutique hotel we put a conversational assistant live that holds up to real daily use and learns on its own from the hotel's own information. It answers in 100+ languages, picks up when a guest wants to book direct, handles routine concierge requests, and hands your team only the inquiries that deserve a person, with full context attached. The same system adapts directly to any boutique hotel, resort, or premium vacation rental.
10/10
Reliability score
100+
Languages, day one
3 days
From kickoff to live
Frequent questions from owners and GMs
What operators in your shoes ask before the call.
How does the assistant connect with our booking system — Cloudbeds, Mews, Opera, or hotelogix?
Every modern booking system lets you connect. We take what matters to you (rates, availability, guest data, reservations), connect it both ways, and hand you that connection as part of your system, in your name. No middleman platforms, no per-connection fees. And if you switch booking systems later, the connection moves with you.
Can the assistant handle reservations and take payment directly?
Yes. The assistant quotes available rates, holds the inventory, and takes payment via Stripe, Adyen, or whatever processor you already use, before confirming the reservation in your system. The guest gets a confirmation email and your front desk sees the arrival in the same system they already use every day.
What does my property need to qualify?
Boutique hotel, resort, or premium vacation rental with 15-150 keys, $2M-$30M USD in annual revenue, an established direct-booking strategy (or willingness to build one), and an owner or GM who can move on the recommendations without a 6-month committee.
How is this different from a Booking.com chatbot or an HiJiffy plugin?
Ready-made chatbots lock you into their system, the few languages they offer (usually 5-8), and their price list. We hand you a system built to fit, connected to your booking system, your payments, and the information you already have. 100+ languages from day one. And when their pricing doubles next year, your system doesn't change.
Do you take a stake in the business or commission on bookings?
We do not take a stake or commission. At the top level we accept, if you want it, a results-based model tied to how much you cut in OTA commissions or how much your direct bookings rise. Only when the change shows up clearly in your channel-manager data.
Next step
Audit your guest service before next high season tests it again.
Five business days. A 47-point audit focused on guest service. A 90-day roadmap you own whether or not we build it together. 100% refund if you do not leave with three concrete opportunities to act on this quarter.
100% refund if no three actionable opportunities surface